The challenge

Background

At the beginning of this century, Cyprus’ tourism demand stagnated at 2.6 million international tourists. According to World Bank statistics, Cyprus was the lowest performing destination among its EU competitors at the time. However, a promising increase in demand has been observed in recent years, opening up new opportunities. To take advantage of this opportunity, the Government of Cyprus decided to define a new National Tourism Strategy.

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Key Objectives

Restore tourism growth and income by improving the value proposition, repositioning your tourism brand and making a strategic change towards an updated, enriched and diversified tourism product. Attract more visitors, get them to spend more and penetrate new niches and markets.

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focus

THR developed a comprehensive development strategy that was converted into 8 specific action plans and organized into an implementation program. Additionally, the methodology included:

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years creating value for our clients

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projects in the public and private sector
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years creating value for our clients

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Created value

  • A clear national strategy that will guide tourism development for the next 15 years, approved by the government and accepted by the main stakeholders.
  • New branding and marketing strategies, defined to achieve a differentiating positioning for Cyprus and a plan to attract more flexible and less seasonal tourism.
  • An action plan to increase Cyprus’ air connectivity and to reduce seasonality.
  • A spatial growth model, which identifies new areas for tourism development.
  • Main tourism projects and opportunities identified, as well as a plan to attract local and foreign investment.
  • Business models and value proposition for the 7 main tourism products, defined.
  • A new government model that involves public and private stakeholders.
  • A new operating model and training sessions aimed at officials to support the alignment of strategy and organization.

Global Strategic Plan for Relais & Châteaux

Cliente: Ministerio de Energía, Comercio, Industria y Turismo de Chipre

Ubicación: Chipre

The Challenge

Background

Relais & Châteaux is the world’s largest luxury hotel association. Most of its hotels are in breathtaking buildings and cultural heritage sites such as castles and monasteries. It accounts for around 500 premises in over 40 cities and its restaurants have a total of 350 Michelin stars.

The global strategic plan for Relais & Châteaux successfully redefined its franchise model and organizational structure, increasing its brand prestige, plus ensuring a more distinguished and competitive presence worldwide.
Key objectives

The initial phase of THR’s project consisted of:

  • Establishing strategic approaches for the activities of the association
  • Proposing a significant organizational restructuring
  • Setting foundations for marketing strategy
  • Redefining of a franchise business model
Location: El Silencio Lodge and Spa, Costa Rica

The Approach

The initial phase of the project involved the following key activities:

  • Defining objectives / Formulating marketing strategies
  • Conducting comprehensive market research (i.e., targeting clients across Relais & Châteaux hotels in France, Germany, and USA)
  • Developing a new business model to align with the strategic vision
  • Creating a detailed action plan to guide the implementation of strategies
  • Developing a balanced scorecard to monitor performance and ensure alignment with strategic objectives
Location: Baumanière Hôtel and Spa, Provence, France

Value Created

Definition of 5 key success factors to satisfy guests
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Definition of 5 key success factors to satisfy members
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Establishment of 25 strategic programs to achieve the objectives
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The new management team had a clear guide of priorities and the path to follow to strengthen the success of this reference hotel association, developing a vision to become a more attractive brand in the field of lifestyle hospitality, dining & travel services through the following 6 goals:

  • Build a strong global brand
  • Excel in Sales & Marketing
  • Deliver to our guests more value than our competitors
  • Be even more attractive for our members
  • Be smart in development
  • Excel in management
R&C-EN
Source: THR
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Client: Relais & Châteaux

Cliente: Ministerio de Energía, Comercio, Industria y Turismo de Chipre

Location: Paris (HQ)

Related Featured Projects

At THR, we are proud of our clients' success in global tourism. Their achievements stand as a testimony of our commitment to providing strategic insights, innovative solutions and tailored support through close collaboration.